Photograph of blog author Adrian ScaifeAdrian Scaife, UK Product Marketing Manager, talks about personalising telecare services.

Personalisation is all around us. No longer is the famous maxim from the car maker Henry Ford “you can have any colour car you like as long as it’s black” true. Even when you have decided on a make and a model, there are still many choices to make to deliver the car that provides all the features and design options that make it uniquely yours. As a consumer we go through a process of co-production that enables the supplier to come up with a solution that provides us with the best possible outcome. A new car may reflect a substantial and expensive example but even lower cost products often come with a range of options.

So how does this relate to telecare solutions?

When a Lifeline leaves Tunstall it is set up with a whole host of standard or default settings. This blog, the first in a series, will attempt to explore the tools that Tunstall provides to enable the delivery of a truly personalised telecare service and experience.

Before I move onto describing personalising the service to an individual users needs it is worth considering the needs of the service provider. Do the standard default settings reflect those needs accurately? Do they really provide the standard start position that you would want to provide?

What things might you want to consider?

Given that many telecare users have some degree of hearing impairment might it be useful if when an incoming call was received that the ringing volume of the lifeline might increase every four rings? Should this be a standard setting for your service? It of course still leaves the option to personalise it for an individual as required.

When the Lifeline Vi+ raises an alarm call in addition to the visual and audible reassurance that it provides would it be useful if it provided a spoken message of the alarm type?

Would it be useful if the unit automatically contacted the centre on a regular basis? Perhaps every 28 days. It would provide an opportunity to check the resident is OK, provide some social interaction and perhaps ask them to test their pendant.

Would it be useful to turn off some non-critical spoken alarm messages at night time? Is there any point waking a service user with a voice announcement that the mains has failed when the unit is running on back up batteries?

All the examples above are available today on the Lifeline Vi+ could be used to describe your new standard service offering so differentiating your service from others in the area. Of course it is easy to create and save a standard set of settings that become your default as a service provider.

Next time I will turn to describing some of the personalisation options that can be used to reflect an individual’s needs. Please feel free to share your views on telecare personalisation in the comments section below.

For more information on how to set up any of these features please call Tunstall Help Desk on 0844 8551564