The Good Governance Institute (GGI) is working with Birmingham City Council (BCC) to develop a pioneering programme, centred on the needs of service users from the Birmingham Telecare Service. The GGI report, ‘Birmingham Telecare Service: Establishing an independent quality assurance process’ documents in full the first stage of this work, and the framework for the ongoing programme.

Birmingham City Council partnered with Tunstall to roll out a large-scale, city-wide telecare service, which is the first of its kind in the UK. The service is expected to benefit 27,000 people over three years, with over 6000 people currently benefitting from telecare. As part of this, GGI was commissioned to develop and run an independent quality assurance programme in order to build an in-depth understanding of quality issues in telecare services.

Andrew Corbett-Nolan, Chief Executive of the GGI and a Fellow of the Chartered Quality Institute said: “No two telecare users’ needs are the same. We believe that all telecare services should be built with a focus on what elements users’ value, to ensure they are being delivered in the most effective way according to people’s needs.

“This is a ground-breaking opportunity to develop a clear understanding of the quality issues in telecare services, and for the Birmingham Telecare Service to contribute in a much wider context to a national framework for telecare services, using the report as a basis for best practice. Our template for telecare services will ensure commissioners are delivering a service that is built around the needs and expectations of both the service users and their carers.”

Read the report: Birmingham Telecare Service, Establishing an independent quality assurance process