Breaking glass – how a smashed windscreen transformed quality at Tunstall France

Alain MonteuxAlain Monteux, Président Tunstall Vitaris blogs about the achievements made in transforming customer service and growing a vibrant, caring business.

Tunstall Vitaris is Tunstall Healthcare Group’s French connected care business, based in Le Creusot, we support 120,000 subscribers, and deal with over 1.5m calls per year (1m incoming and 500,000 outbound calls). The work we do spans psychological support services tackling isolation and wellbeing, and providing proactive support to caregivers […]

Introducing the innovation centre virtual tour

Rebecca WilliamsIn this blog, Rebeacca Williams, Product Marketing Manager, talks about the Innovations Centre project and introduces our new virtual tour. 

As today is Telehealthcare Awareness Day, now is a prominent time to reflect on the advancements and good work in this sector.  Just over six months ago we launched the Innovations Centre – a showcase for emerging and future technologies situated in our head office. Today we have launched an […]

Being an Apprentice at Tunstall Healthcare – my experience

Photo of Amelia Tickle, HR and Recruitment ApprenticeThis year, Tunstall Healthcare hired three UK Apprentices, based in HR & Recruitment, Finance and Health & Safety. Our apprenticeship scheme works with colleges and learning providers, to help young adults kick start their working life by learning through action, working full-time and getting support and development for the next step in their careers.

Here, Amelia Tickle, our HR & Recruitment Apprentice writes a […]

Being mortal – ensuring a good life through to the end

Being MortalMarketing Services Manager at Tunstall Claire Smith talks about reading Atul Gawande’s Being Mortal.

Once in a while a book comes along that has a profound effect on the reader. Being Mortal is a book I know I will revisit, and one that I would recommend everyone reads, especially those of us working with people who are older, have health and care needs or are at the end of their […]

By |November 23rd, 2015|Features|0 Comments

The Silver Line delivers a golden service

SilverlineAndy Peterson, Head of Strategic Propositions at Tunstall get us up to speed on the progress of our project with The Silver Line and the Birmingham Telecare Service (BTS).

A reassuring pilot

It’s been a few months now since I last updated you on the progress of our Reassurance Calls pilot, being delivered in Birmingham to BTS service users by The Silver Line.

The good news is that we’re now fully up and […]

By |October 1st, 2015|Features|0 Comments

Three outcomes from Connected Care

Photograph of blog author Adrian Scaife

Adrian Scaife, UK Product Marketing Manager, talks about three key areas that are delivered by Connected Care. 

I have been thinking a lot about the Connected Home and Connected Care recently, not least because colleagues around the world have been working hard on developing our 2020 Vision which was recently published and because there seems to be an endless stream of Connected Home or Internet of […]

By |September 8th, 2015|Features|0 Comments

The new York model

Heather BardenHeather Barden, Chief Executive of Be Independent in York describes how telecare and the social enterprise model is the perfect match.

City of York Council has supported its residents with telecare, response and community equipment for many years, but since April 2014 the service has operated as a social enterprise. This means we are a business with a social purpose (to support people living independently in their own homes for as […]

By |August 12th, 2015|Features, News|0 Comments

Personalisation and telecare: Real or lip service?

Photograph of blog author Adrian ScaifeAdrian Scaife, UK Product Marketing Manager, talks about personalising telecare services.

Personalisation is all around us. No longer is the famous maxim from the car maker Henry Ford “you can have any colour car you like as long as it’s black” true. Even when you have decided on a make and a model, there are still many choices to make to deliver the car that provides all the […]

From Cables to Community

Tony Walker Twitter picsTony Walker, Director of Sales Operations at Tunstall Healthcare tells us about Moorgate Mill in Blackburn.

If there were ever any doubts that the right blend of building design, technology and care can radically change lives then my experience last month should put paid to them all.

Moorgate Mill

I had the pleasure of visiting Moorgate Mill in Blackburn, a 20 apartment development for individuals with various disabilities and complex […]

It will be great when it’s finished

Alison RoganSomeone told me that’s what they say about Brussels. On my first trip this week, I could see where they were coming from – cranes in the sky, building sites, road blocks and dust. However I only ventured from my hotel to the EU Parliament, so I’m probably being a little unfair.

I’d been lucky enough to be invited by techUK and Coadec to join a delegation to […]